How long is my data kept?
We keep account data as long as your account is active. Verification and compliance records may be retained longer if required by law.
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Learn how VURAX processes, protects, and handles your account data, verification information, trading activity, and device signals.
Email, username, name, phone, address, and profile preferences used to operate your account and provide support.
Identity documents, KYC information, and compliance verification data used for account verification and regulatory compliance.
Trading activity, device information, IP addresses, session logs, and security signals used for fraud detection and protection.
Process trades, manage wallets, handle deposits/withdrawals, and provide API access.
Complete KYC requirements, confirm residency, and maintain compliance with local regulations.
Detect fraud, prevent account takeover, identify suspicious activity, and respond to security threats.
Respond to customer support inquiries, investigate account issues, and help with account recovery.
Comply with regulations, respond to law enforcement, and maintain audit trails for compliance.
Analyze usage patterns, improve platform performance, and understand user needs (with anonymization where possible).
You can request to see what personal data we hold about you.
You can request corrections to inaccurate account or profile information.
You can request deletion of personal data (subject to legal retention requirements).
You can request your data in a portable format for transfer to other services.
To exercise your privacy rights: Contact our Support team with your request. We'll verify your identity and process your request within the timeframe required by applicable law.
We keep account data as long as your account is active. Verification and compliance records may be retained longer if required by law.
No. We never sell personal data. We only share data with partners as needed to operate the platform or comply with law.
Review our Cookie Policy to understand what cookies are used and how to adjust browser settings.
Data may be stored in multiple regions for redundancy and compliance with local regulations.
Visit your Account Settings to review your data, manage API keys, terminate sessions, and update preferences.